Responsible Gambling Policy

We are committed to safer gambling and to helping you keep play fun and under your control. Our approach focuses on clear information, practical tools and accessible support so that players can make informed choices about how and when they play.

Player protection principles

We aim to protect players by promoting responsible play, offering easy-to-use controls and responding quickly where help is needed. We respect your choices, treat requests for changes to account settings promptly and keep any action confidential and professional.

Activity-control tools

We provide a set of account tools to help you manage your play. These include deposit limits, loss limits, session time limits, daily or weekly reminders and temporary account breaks. You can find and adjust these settings in your account area at any time.

Deposit and loss limits

You can set deposit limits by day, week or month to control how much you add to your account. Loss limits let you cap net losses over a chosen period. Limits take effect immediately or after a short cooling period depending on the setting, and can be reduced at any time. Increasing limits may require a waiting period to take effect.

Time limits and account breaks

Session time limits and pop-up reminders help you track how long you play. If you need a break, you can choose a short timeout or a longer account break. Timeouts are reversible and suitable for short breaks; longer breaks are available if you need more distance from your account.

Self-exclusion

If you need to stop playing completely, you can request self-exclusion for a defined period. Self-exclusion blocks access to your account and prevents new registrations using the same details. We will provide information on how to reactivate your account after the exclusion period, and we do not pressure you to return at any time.

Recognising signs of problematic behaviour

Warning signs include spending more time or money than intended, chasing losses, neglecting other responsibilities, or feeling anxious about play. If you notice these behaviours in yourself or someone you care for, consider using the available controls and seeking advice.

Practical tips to stay in control

Set firm limits before you start, use deposit and time controls, avoid gambling when stressed or under the influence, and treat gambling as entertainment rather than a way to make money. Keep records of your activity and use account tools to enforce the limits you choose.

Professional help and support organisations

If you need extra support, contact specialist organisations such as BeGambleAware, GamCare or Gambling Therapy for confidential advice and practical help. If you want to reach us, use the support options in your account and we will assist with setting controls or initiating self-exclusion.