User Terms and Conditions

This page sets out the rules that govern your use of Jammy Monkey Casino. It explains the relationship between us and our users, and the obligations that apply when you register, deposit or play. By using the site you agree to these terms, any related promotion terms and any other published rules that form part of the service.

Account responsibilities

You are responsible for keeping your account details accurate and secure. Do not share login credentials, and notify us immediately if you suspect unauthorised access. You must provide any documents we reasonably request to verify your identity, funding source or address. We may set account limits - including deposit, loss, stake or wager limits - and you agree to comply with limits applied to your account.

We reserve the right to suspend, restrict or close accounts where we suspect fraud, money laundering, chargeback abuse, collusion or other breaches of these terms. While an account is under review we may place holds on deposits or withdrawals pending completion of checks.

Eligibility requirements

To use the platform you must meet the eligibility requirements published at registration. This includes being of legal age to gamble in your jurisdiction and able to form binding contracts. You must not open an account on behalf of another person or hold more than one account unless we permit it in writing. We may refuse registration or close accounts where eligibility cannot be confirmed.

Acceptable platform use

Use of the platform must be lawful and honest. You must not attempt to manipulate games, use bots or unauthorised software, attempt to exploit technical errors or otherwise abuse games, promotions or system processes. Attempts to circumvent limits, create multiple accounts, or disguise the ownership of an account will be treated as a breach and may lead to account closure and withholding of funds.

General bonus and promotion rules

Promotions and bonuses are subject to separate terms which form part of these terms. Eligibility for offers may require verification and a qualifying deposit. Bonus funds and winnings from promotions may be subject to wagering, contribution and withdrawal restrictions; these conditions will be published with each offer. We may withhold, reclaim or void bonuses and winnings where abuse or fraudulent behaviour is suspected.

Deposits and withdrawals

Available payment methods, minimum and maximum amounts, processing times and any fees are shown in the cashier. Withdrawals are subject to verification checks and may require additional information before processing. We will not process withdrawals where we reasonably suspect breach of these terms or where requested documentation is outstanding. We may apply responsible-gambling tools and limits to deposits and withdrawals.

Verification checks

Verification may include identity, address and source of funds checks. Until checks are complete we may restrict account activity. Providing requested documentation promptly helps avoid delays to withdrawals.

Dispute resolution

If you have a dispute you should contact customer support with relevant details and evidence. We will investigate and respond within a reasonable time. If we cannot resolve the matter internally we will explain any further complaint options available under applicable law or any independent dispute resolution scheme we subscribe to.

Updates to terms and conditions

We may update these terms from time to time. Updated terms will be published on the site and may be notified to you. Continued use of the service after changes are published constitutes acceptance of the revised terms. If you do not accept changes you should stop using the service and close your account.